Q: Who do I owe my deductible to and when do I have to pay it?

A: The deductible is the first thing paid on a claim before the insurance company payment occurs and it is paid to the repair facility. However, repair facilities usually collect the deductible when you take delivery of your vehicle. Tim’s Collision Plus collects the deductible when you take delivery of your vehicle. We want to be sure you are satisfied with the repairs we’ve done before any payment is made.